APS before Incite
Alberta Pensions Services Corporation (APS) works on behalf of Alberta’s private sector pension plans to guide pension services for more than 500 participating organizations across the province. With over 370,000 members and pensioners, APS manages pension plan funds in the amount of over $6 billion through receipts and disbursements to and from employers, members and other pension plans.
APS sought support for defining and developing a refocused strategic business plan, customer-centric service delivery plans, and a revised corporate scorecard. The purpose of this work was to provide guidance and direction for the organization as it managed significant changes to the business.