Understanding that client satisfaction drives growth, Incite leverages client feedback to guide an organization’s direction, differentiation from competitors, and tactics to better support their clients. Using a toolkit that includes a wide range of methodologies including focus groups, client one-to-one interviews, round tables, and Net Promoter Score surveys, Incite drives to the root of key relationships to build a plan focused on uncovering ideal clients’ needs, pains, and most valued attributes of a client experience.
Incite partners with clients looking to gain a better understanding of their marketplace by performing an industry overview, target market analysis, and competitive review. As markets are ever-changing, Incite is well-positioned to equip organizations with the most up-to-date information, critical for informing strategic planning and decision making.
For organizations looking to augment staff engagement, attraction, and retention, Incite is well versed in conducting reviews to explore internal culture. These reviews involve interviewing employees or conducting surveys across the organization to assess gaps and opportunities within our clients’ teams. Incite’s internal stakeholder research toolkit includes a wide range of methodologies including focus groups, staff interviews, employee satisfaction surveys, and Internal Net Promoter Score surveys.
